Wednesday, January 11, 2012

America the Beautiful...

Despite the rancor and ugliness of primary season, there are many things of Beauty here in the good ol' USA.  Whether it be spacious skies, amber waves of grain, or purple mountains majesty - we got it.

No other industry has as much influence on our collective definition of beauty than the advertising industry.  While ads are designed to sell us stuff - cars, smartphones, breakfast cereal, etc... - they also sell us an idealized, normalized, aspirationalized picture of the world, and our place in it.


While Covergirl (illustrated above) does a fairly good job of projecting a racially, ethnically, and even body-type diverse image of "beauty," advertisers more generally create a monolithic image - white, thin/muscular, and affluent.

(MIS)REPRESENTATION
Even though great strides have been made in the overall frequency of racial & ethnic minorities in mainstream media advertising - especially in terms of the inclusion of Blacks - white, heterosexual frames still dominate, and important differences between how whites and blacks are represented can be noted.

Hollerbach (2009), for instance, studied the advertising on television shows that were most highly viewed by Black, and general audiences.  The study found that 43% of ads on both shows - those highly popular with Black audiences, and those highly popular with general audiences - contained "African American depiction" (ie: inclusion of black models & "characters).  This inclusion rate is substantially higher than those found in the past - 10% in 1969; 13% in 1974; 26% in 1989; 35% in 1993; and 33% in 2000.

THE SILENT TREATMENT
Despite inclusion, Blacks still tended to play a subservient role in the they appeared in, remaining silent in most cases, while their white counterparts ran dialogue.  In ads designed to reach black audiences (ie: aired on shows highly popular among blacks), whites spoke 2.5 times longer than blacks; in ads designed to reach general audiences, the silence grew deafening, with white speaking time ballooning to 5 times the length of black speaking time.

While things may seem bad for Blacks in mainstream advertising, they are much worse for other "minority" groups like Asians, Hispanics, or LGBT folk.  Included, but silent, would be considered a victory for many of these groups, as they are far more likely than blacks to be left out of ads completely.

Informal research on the inclusion of LGBT depictions in advertising aired on ABC's "Modern Family" (a show popular with LGBT audiences for its' inclusion of a "same-sex" family as one focal point of the story-line) yielded few, if any, images that would be considered LGBT centric to LGBT or general audiences.  In many cases, it is even hard to find LGBT imagery in ads on LOGO - the cable network specifically designed to deliver "gay" content to "gay" audiences.

SOMETIMES, SILENCE IS GOLDEN
The inspiration for this post did not come from an interest in the representation of Blacks in mainstream advertising, or the representation of LGBT folk - a line of research the BrandDR is currently working on - but rather from a segment on The Today Show, on January 10, 2012.

Today's "Professionals" - including Advertising Guru, Donny Deutsch - discussed Target's inclusion of a boy with Down's Syndrome in a recent ad.


Target Ad

To be fair, the same model also played a role in a Nordstrom's campaign.


The segment, and the ads, got me thinking about how many "minority" groups are left out of mainstream advertising, and how this exclusion maintains gaps in power, social status, and recognition in our society.  Lack of representation leads to lack of familiarity, which leads to that feeling of awkward surprise when we do see these images in the media, or even these people in real life.  Matt Lauer begins a strong social critique when he commented 
"the fact that it is even a subject is a bit of a sad commentary... in 2012 it should be the accepted norm."
Both retailers chose to include the model, without fanfare, or self congratulations.  They placed the individual in a context familiar to kids - hanging out and having fun with other kids.  They drew no contrast between the Down Syndrome child and the other children.  While children with Down Syndrome have different needs, or distinct challenges, they are still kids and share a whole lot more in common with non-DS kids than they do differences.  

These ads say little, but in their silence still manage to say a whole lot.

Donny Deutsch heard the discourse of inclusion in the silence, proclaiming:  "all you're saying is 'we're inclusive of everyone.'"

Rick Smith, who writes the blog "noah's Dad" in honor of his son with Down Syndrome, outlined "5 Things Target Said By Not Saying Anything."

What these retailers are doing is showing us a real, and diverse America.  The America in which we live, and the America which, if portrayed more accurately and fairly by advertisers and the media, is indeed America, the Beautiful.  As Target and Nordstrom's receive positive feedback from their approaches, we can only hope that other brands will begin to value inclusion of all America's beauty and include more diverse imagery in their ads.   



Friday, January 6, 2012

Bandwidth Gluttons Make Usage Stats Deceiving

Think your digital campaigns are reaching your target market?  Think again.  The New York Times reported on January 5, 2012 that the
Top 1% of Mobile Users Consume Half of World's Bandwidth
WHAT THIS MEANS
Despite the bullish news coverage of digital as a platform, and the seemingly bottomless pit of apps, QR codes, and social ads - marketing communicators may have put the proverbial cart before the horse, beating customers to technology and over assuming their adoption/usage.


While the usage of bandwidth hints at the "traffic" of digital media, past estimates of overall usage and number of users has failed to explain the nuances of usage on a user by user basis.  That is, there was no ability to categorize users based on their bandwidth behaviors.


The current study, conducted by the English firm Arieso, is itself far from nuanced in how it describes such users but is still a step in the right direction.  The study distinguishes a group of "extreme" users - who make up 1% of the mobile market - as the source of half of all bandwidth activity.  This means that a remarkably small group of people are responsibility for much of the digital usage around the world.


While the study seems designed to help mobile operators better manage their networks, there is also a huge learning moment for IMC: marketers using digital platforms as a main channel of communication may find their messages are not reaching the large number of consumers they assume.


A MORE CAUTIOUS APPROACH
Industry reports suggest that marketers have gotten carried away with the "shiny new toy" of digital.


Ad Age continues to critique the use of QR Codes by many marketers as off target and ineffective.  Questioning campaigns by Red Bull and American Airlines, which put QR codes where lack of cell phone service would render them useless - in the subway, and inflight magazines respectively - evidence of blindly adopting this execution abounds.


Recently, Marc Browenstein of Ad Age lambasted marketers for making the "mistake" of shifting all, or most, of their media dollars online.  Citing evidence of how his wife and kids watch TV -  "often with a mobile or tablet device on their laps" - while not scientific, is right on.  This "multiscreening" behavior has been cited by several researchers in much more scientific studies.


As digital media matures, traditional media evolves (or doesn't), but still brings in audiences and eyeballs.  Nothing really has changed from a planning/strategy perspective.  Knowing your customer, and their media consumption behavior is key; and integrating your message across a media mix tuned to this behavior will pay dividends in the battle for the hearts and minds of consumers.









Tuesday, December 6, 2011

Christmas Smackdown - The Champ vs. MANta vs. Macy's


Even though the holiday season is officially upon us, yesterday - as in true MARCOM fashion - Christmas carols were drowned out with brand chatter about the most miraculous advertising day on the calendar:  Superbowl Sunday.  

So, I figured I'd best attend to this season's communications efforts before they are fully eclipsed by New Year's resolutions, the big game, and, what's next - Valentine's Day? 

PEAK PERFORMANCE
Back for another year of intense shopping and yule tidings is Target's Christmas Champ (comic, Maria Bamford).  

Turning shopping and other Christmas related revelry into something akin to competitive sport, the Champ provides a light-hearted dig at the shopping obsessed, while encouraging us to follow suit.

This year's TV campaign looks suspiciously identical to last year's - a little bit of a let down, like leaving stale cookies for Santa.  Still the call to action is clear, the message is relatively timeless, and still resonates.


1 MAN, 7 BILLION GIFTS
Fans everywhere will be happy to find the bare-chested, white towel-clad Old Spice guy in their stockings this year.  

The brand has brought Isaiah Mustafa back as MANta Claus - charged with the task of delivering a Christmas gift to each and every person on earth.  That's about 7 billion gifts, in just 5 days.  

Who needs Rudolf and a sleigh when you have the internet, and the magic of Marketing?

The campaign kicked off yesterday, December 5th, with a personalized gift to @beautyjunkies, followed by a gift of a Bear Deodorant Protector to 25 of Old Spice Guy's "closest internet friends, and, finally, even larger "group" gifts to the City of Baltimore, and the entire country of Australia.  


If you weren't among OSG's 25 closest friends - no worries.  Old Spice has made "limited quantities" of the deodorant protector available for sale via its Facebook page.  For only $19.99 you can be living like a "close friend" of the Old Spice Guy!

As day two of the campaign is getting under way, the impact of yesterday's Facebook posts seem to be strong.  The first posting - in reference to @beautyjunkies - garnered 2,261 Likes and 171 comments as of press time here.  Subsequent postings received healthy likes and comments, but far lower than this level.  

Lesson Learned - personal or customized posts have more resonance and inspire engagement more than group or generic postings.  Even if the post is not directed to you specifically, it creates a "it could have been me" perception, thus encouraging us to engage with the brand more.  This reminds me of the Wheat Thins tweet inspired TV campaign earlier this year.  

SOMETHING TO BELIEVE IN
Perhaps my favorite campaign this season is for another retailer, one which has encouraged us to "believe" since 1858 - Macy's

Whether it be Miracle on 34th Street, or Yes Virginia, There is a Santa Claus, Marketing Communications has been successful at declaring Macy's ground zero for holiday shopping.  This year's television creative keeps that tradition going.

What I love about this commercial is that it is a pretty integrated approach.  Advertising a PR campaign - the "cause marketing" of the Make a Wish Foundation - illustrates how the two MARCOM tools, when used together, are more powerful than on their own.

Also, it encourages kids to write letters to Santa and then DEMAND that they be taken to Macy's to deposit them.  What a great call to action.  Once in Macy's - well, the season takes over.  You might as well shop!

FROM SPENDING TIME, TO SPENDING MONEY
The holiday season is spectacular for so many reasons.  Friends, family, and fun.  It's not surprising that brands want to tap into that, and to shift the enthusiasm from spending time, to spending money.  

Target & Macy's are successful in their appeals to do that.  Old Spice is a somewhat different campaign - less sales directed, and more about building relationships.  If Old Spice knows its customers as well as it thinks it does, it will see continual payoff in high engagement through social media.  Plus, it will sell out its bear deodorant protector - which I imagine will become the gag gift of the season, akin to the Snuggie of holidays past.

Happy Holidays from the BrandDR...  Enjoy the ads!!

 

Friday, December 2, 2011

The Fry's the Limit, But there's a Ring Around the Moon...

Earlier this week I tweeted, somewhat skeptically, about Burger King's big announcement that it was introducing "new fries."

Yesterday, the industry news was abuzz about the creative efforts behind this new announcement.  Keeping with its' "product as Hero" focus that won them the BK account this past summer, agency of record McGarryBowen's spot announcing that "NEW FRIES have arrived at BK" emphasizes product shots and satisfied consumption.  (See the spot here, via Ad Age.)
Wendy's Natural Cut Fries

NO SMALL FRIES
On the whole, the fast-food industry has become increasingly obsessed with "small fry" menu items like french fries.  This is not surprising given that "sides" can be consumed in a variety of contexts - as part of a larger lunch or dinner meal, but also as a standalone snack.  The "small fry" is indeed big business.

Just last year, Wendy's introduced its Natural-Cut Fries with Sea Salt, and this year, even without a new recipe (why mess with perfection?), McDonald's is advertising its fries as "the best on the planet."

FRY ME TO THE MOON
Burger King however, seems to be a bit more over the moon with its fry obsession than than the competition.

In 2002, BK tried to shake things up - putting a "new" twist on the staple fast food side.


In 2006 BK went a "fowl" with this new fry:


And 2007 marked the most offensive FRYasco - Fresh Apple Fries.


(FRIED) EGG ON THE FACE
Fry obsession aside, these three "new" menu items are lackluster at best - coming a day late and a dollar short to a market that already knows the fry, the chicken finger, and the apple slice.

Even with new management, BK has continued its bandwagon/reactive approach, with fanfare for the ordinary.  It's most recent menu additions have been:

BK Toppers - you can add toppings (like cheese, mushrooms, and bbq sauce) to your burger!!  For $1.99!!!

"Revamped" Chicken Tenders - now "nugget" shaped!!

Stuffed Steakhouse Burger - jalapeno peppers & cheddar cheese stuffed into the meat!!

Quaker Oatmeal and Soft Serve Ice Cream (I can't even make light of this - these are so generic and so uninspired.)

What the key competitors - McDonald's & Wendy's - lack, is what BK excels in, yet we hear very little about it.  The onion ring.

RING OUT THE OLD, RING IN THE NEW
With rumors that Wendy's will oust BK as the No. 2 fast food chain (behind McDonald's) growing louder, it may be time for Burger King to quiet down on the small fry issues and reach for the rings.

The whole point of branding, after all, is to differentiate your products from competing products.

Keep it simple BK - no "chicken rings" or "french toast rings."  Onion rings.  Tried and true.  McDonald's may have the best fries on the planet, but there's a ring around the moon, and that's what BK should reach for.





Tuesday, November 29, 2011

MAXImizing the MINI with Social Gaming

MINI Countryman
How do you double your sales in a geographic  market?  Make consumers hunt for your product. That's how Mini did it in Stockholm, Sweden at least.


Literally.


RUN, OSCAR, RUN
In 2010 MINI looked to mobile apps - specifically a scavenger type "mobile hunt game" called Mini Getaway Stockholm - to engage potential buyers and turn them into brand evangelists.  


The bait?  A MINI Countryman - open for the winning, free and clear.


The task?  Download a mobile app that allows you to track (like a hunter to his prey) a virtual MINI and your competitors.  Capture the MINI and flee from your "enemies."  If you can hold onto the MINI for the duration of the game, it is yours to keep.




BIG GAME HUNTING
The game delivered strong results for MINI:
  • 11, 413 physically participated in the game during its one-week duration
  • The average participant spent just over 5 hours engaged with the game
  • People from over 90 countries followed the game online, via the companion website, minigetawaystockholm.com
  • Sales increased by 108% in the first quarter following the campaign

BIGGER GAME HUNTING

The campaign was so successful that MINI is translating its efforts into Japanese.  MINI Getaway Tokyo  is set to launch on December 3, 2011.  

The rules, and stakes, of the game are the same, but Tokyo allows MINI to MAXImize the potential impact in a few key ways:
  • The Tokyo gaming area is almost 32 times larger - covering 240 square miles
  • At 35.6 million, Tokyo's population is approximately 44 times larger than the population of Stockholm, which clocks in around 809,072

MINI also points to it's creation of an Android App for Tokyo, as a game changer - yet the Dr. debates that point - Japan seems to be an
iPhone dominated market, with only about 15% of smartphone users doing so on the Android platform.  

Still, MINI is doing fun, engaging things to nurture MINI brand evangelists.  This is a campaign to watch out for.

Tuesday, October 25, 2011

The Drama of TV Economics...

Although still early in the season, Fall 2011 is shaping up to be quite dramatic for Broadcast TV Networks.  The body count of cancelled shows has already reached 5, with notables like ABC's "Charlie's Angels"  and NBC's "The Playboy Club" being escorted to early exits.

While the Angels may have gone to heaven and the bunnies descended down the rabbit hole to accompany Alice in Wonderland - all is not doom and gloom on TV.  In fact, things are getting pretty hilarious.

After years on the decline, and losing the rating game to dramas, the NY Times reports that "sitcoms are making a comeback."  According to the report:
So far this season, sitcoms occupy seven of the top 10 spots among entertainment programs (not counting football) in the category of most financial importance to network executives — viewers ages 18 to 49.
Given that ratings have, traditionally, been what drives ad prices and ad buys most, the report goes on to assert:
The result will most likely be an even greater flourishing of sitcoms next season. Mr. [Kevin] Reilly [President of Fox Entertainment] said an increase of as much as 25 percent in comedy was possible.
Sitcoms might not be laughing all the way to the bank, though.  Ad Age reports that, despite hefty price tags for highly rated sitcoms like "Modern Family" and "Two and a Half Men," live programming still manages to command the highest prices.

NBC's Sunday Night Football won top slot, with the average 30 second spot costing $512,367.  American Idol scored a close second, with average spots ranging from $468,100 - $502,900.
The results continue to bolster the notion that the shows most in demand are those viewers tend to watch live, rather than play back days later with a DVR or via video-on-demand. When millions of viewers tune in live, marketers pay a premium.
It seems like the NY Times and Ad Age are presenting two different pictures of what Network TV programming will look like moving forward.  From a ratings base - comedies seem like a strong bet.  However, as networks and advertisers continue to struggle with how to account for the "time shifting" effect of DVR's, the lure of live TV might be too much to resist, as Advertisers have proven that they will pay extra for the privilege of engaging us in real time.

Thursday, October 20, 2011

Where have all the creative minds vanished to?

i.Will.admit.  I'm not a fan of Will.i.am.  Other than knowing he was in a Superbowl spot for Pepsi in 2009...

I don't know very much about him.

So, when I saw an "article" he wrote for Ad Age earlier this week, I was surprised.  What was more surprising was that I was digging what he was saying.

Critical of today's marketers/artists/etc for "not investing in the dreamers," he gave cogent advice to businesses and marketers on how to be better, in this new, connected world:
to stay relevant, you or your business or your brand need to be part of the connection... you need to be part of the conversation... or start conversations... you need to invent, or amplify culture... brands need to listen to the community...  you need to turn a moment into momentum and momentum into a movement...
so I say, MAKE CONVERSATIONS NOT ADS... 
Where I come from, this is where I say, WORD.  I think I found at least one of the creative minds Will.i.am fears have vanished...