From Zero, to the Max - Dr. Pepper 10 Steps into the Cola War to Battle for the Male Demographic

Since the 1980's, a war has been brewing - almost literally - between Coke and Pepsi.  This is nothing new.  The younger, perhaps swifter "challenger" - Pepsi (born in 1898) - made great headway in terms of chipping away at Coke's (born in 1886) commanding lead in the market through the early 21st century by positioning Pepsi as a "better tasting" cola.

More recently, however, Pepsi has seen its' market share slip, forcing a "retooling" of its marketing.  One aspect of this retooling was bringing Pepsi Max to the US as a means of pulling in male cola drinkers who are self-conscious about drinking "diet" beverages.  

According to the NY Times, Pepsi Max was introduced in Europe in the early 1990's, and made its' US debut in 2007.  

A 2009 report by Mintel, the market research firm, said the soda’s sales had been “impressive,” even during the economic downturn, “likely by attracting price-sensitive energy drink users.”

The importance of "zero calorie, 'diet' alternative" beverages in the market is considerable, and supported by the most recent entry into the war for male drinkers - Dr. Pepper 10.

Pepsi Max and Coke Zero have been somewhat subdued in their targeting of men - relying largely on conventional male humor, and masculine phrasing to indicate the targeted group.

Pepsi Max: "I'm Good," Superbowl 2009

Coke Zero: "Two Men in a Restaurant," 2006

Dr. Pepper 10, on the other hand, is taking a much bolder approach (perhaps as a nod to its' "bold" flavor) introducing the new product under the tagline,  "It's Not For Women."

The appeal of this approach is obvious - generate buzz and word of mouth.

'Is this really for men or really for women?' is a way to start the conversation that can spread and get people engaged in the product... One topic people never tire of talking or arguing about is differences between men and women, particularly if women are excluded... That will always get someone's attention.

Dr. Pepper is, however, taking a bit of a risk.  It's Facebook page for the campaign - the Ten Man'ments - has 10.6 million "likes" and counting, but has been lit up with criticism.  Here's a typical "complaint:"

Given that Dr. Pepper's own research has shown that 40% of those trying the NEW Dr. Pepper 10 are women, and earlier Pepsi research citing similiar 40/60 split in terms of female/male drinkers of Pepsi Max, the brand risks alienating a significant portion of its market.

Accordingly, Pepsi claims it has chosen to downplay gender in its messaging.  Lauren Hobart, chief marketing officer of the sparkling brands division of PepsiCo explains:

while some of our past advertising was more overtly about being the diet cola for men, there’s still a lot of women drinking Pepsi Max, so it doesn’t make sense to be so specifically gender focused.

Pepsi's "new" commercial may be a testament to the brand shaking the shackles of gender and assuming the "taste" positioning that has served the brand well in the past.

Pepsi is erring on the side of caution.  It is a brand that seeks to be all things for all people.  Looking more closely at Dr. Pepper the bold move of ruffling feathers over gender may be more attuned with how they have built their brand - to almost be an elitist, some people get it, some people don't.

As far as gender appeals go, this one may resonate more strongly with key Dr. Pepper drinkers than the lukewarm gender appeals made by Coke Zero and Pepsi Max (in the past).  It is a little ironic, however, that the brand that played on affiliation & social needs by encouraging us to "be a Pepper too" is now taking an exclusionary stance by targeting men.

Burberry - "Tweetwalking" the Talk of Social Media & Brand Experience

Going Viral.  Organic Conversations.  Facebook this, Twitter that...  I'm plum tuckered out just from listening to all the talk about social media and marketing.  While brands struggle to figure out how social media fits with their strategies and consumers, some are learning to walk the talk and deliver value added campaigns.  

Earlier this month – during Fashion week – Burberry broke new communication ground by creating a #tweetwalk conversation on Twitter where it shared each “look” in a tweet before it hit the runway.  Taking a lesson from Donna Karan and Marc Jacobs, who livestreamed their Spring runway shows via Facebook, Burberry also livestreamed its Fall show on its own website, in addition to Facebook creating an additional point of engagement with brand fans and customers. 

Other recent examples – like Coca Cola’s use of Facebook to extend and entrench it’s Happiness positioning – is indicative of a huge push to social media as a communication tool. 

Hold your horses…. This doesn’t mean that traditional media is dead.  In fact, a large portion of the global success of #tweetwalk can be attributed to regional “Twitter Takeovers,” in which editors of traditional media tweeted on behalf of the brand via accounts such as @burberry_turkey (the editor of Elle, Turkey), @burberry_russia (the editor of Vogue, Russia), and @burberry_korea (the editor of Elle, Korea).  Vogue & Elle (among other traditional media) recognize that they must move forward and work with new, digital formats - and brands like Burberry are taking advantage as they extend their influence across these platforms.   

Christopher Bailey, Burberry’s CCO (Chief Creative Officer) spoke with Mashable about the importance of a media mix to the brand's communication strategy:  

… the online experience Burberry has developed on its own behalf doesn’t detract from or diminish the role of traditional media, but provides another channel for consumers to experience the brand. “A brand is not just about product, it’s about experience as well, and experiences need to come from the center of a community,” he said. “I get excited about using all of those platforms to communicate to all of our different communities around the world about what we’re doing.”

In another Mashable interview, Dennis McEniry, President, Online, Estee Lauder Companies (often thought to be the owner of some of the most “digital forward” beauty brands) illuminated the old vs. new media debate:

Traditional is still important, but it’s becoming a different blend.

When you look at it across all our portfolio, TV and digital are the highest priorities. Television is becoming even more important for most of our brands than it has been in the past. And of course all of our brands are doing digital and doing a lot more with digital than in the past. 

Print is still a big priority with our largest brands like Estee Lauder and Clinique, but they’re changing the mix.

In the end – the brands that leverage social media the best (like Coca Cola, Burberry, and Estee Lauder mentioned here) are the ones that have moved past buzzwords like optimization, viral, and engagement towards INTEGRATION of communication media.  While today, the media may be new, the goal of the brand stays the same - to create a consistent voice that gains volume as it resonates across many (old & new) media platforms.

One doesn’t have to look past Coca Cola (a very old school brand that consistently steps up and leads the way in the digital new school) and what it has done with integrated “audiomarks” that form the backdrop in virtually every communication piece the brand produces.  Give this Vimeo clip a viewing and listen for the audiomark - this is an amazing example of how deeply embedded aspects of branding can be, both inside us as consumers, and in everything that is wrapped up in, and associated with a product.